Privacy policy
Last updated: October 2026
Who we are
Lakeway Roofing provides roofing services and dispatches licensed roofing contractors. Our contact number is (858) 779-8014. This policy explains what information we collect when you call us or use this website, why we collect it and what we do with it.
Information we collect
- Information you give us by phone or text: your name, contact number, property address, details about your roof and the problem you are reporting, and any appointment preferences.
- Information collected automatically when you visit this site: standard web server and analytics data such as pages viewed, referring pages, approximate location derived from IP address, browser type and device type.
- Cookies and similar technologies: used for analytics and, where applicable, for measuring the performance of advertising. You can block cookies in your browser settings; the site will still work.
Call recording
Calls to (858) 779-8014 may be recorded or monitored for quality assurance, training and verification of the details of your request. Where recording is used, it happens in accordance with applicable law. If you prefer not to be recorded, tell the representative at the start of the call.
How we use your information
- To respond to your enquiry and arrange an inspection or estimate.
- To route your request to a licensed roofing contractor that serves your area.
- To follow up on your request, including by phone, text or email.
- To improve our service, measure the performance of our advertising and prevent misuse.
- To comply with legal, tax and regulatory obligations.
How we share information
Because Lakeway Roofing dispatches work through a network of independent, licensed roofing contractors, your details — typically name, contact number, property address and a description of the work required — are shared with the contractor assigned to your area. We also use service providers for call handling, hosting and analytics, who process data on our behalf. We do not sell your personal information.
How we are compensated
Lakeway Roofing works with independent roofing contractors and may receive compensation when a qualifying enquiry or appointment is passed to a contractor in our network. This does not change what you pay for the work, and it does not change the assessment you receive — including when we tell you that your roof does not need work.
Data retention
Enquiry records and call recordings are retained for as long as necessary for the purposes above, and generally for no longer than 24 months unless a longer period is required for a legal, accounting or warranty reason.
Security
We use reasonable technical and organisational measures to protect information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
You can ask us what personal information we hold about you, request a correction, or ask us to delete it, subject to legal requirements. Depending on where you live, you may have additional rights (for example under California privacy law). To make a request, call (858) 779-8014 and ask to speak to the privacy contact, or write to Lakeway, TX 78734.
Children
This site is intended for adults arranging property services and is not directed to children under 13. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it was last revised.